To use Switchboard integration in Ayudo, add the Switchboard node to your workflow. Authenticate using your API key, available in your Switchboard account settings. Specific actions include creating support tickets from Switchboard events, syncing customer data, sending automated responses, and triggering AI agent conversations. Once connected, your AI agents can automatically handle Switchboard data in support conversations.

You'll need an API key from Switchboard, accessible in your account settings. Ensure you have permissions to access communication data and event triggers. Admin access may be required to manage integration settings. Ensure your credentials have access to customer communication data for full support automation capabilities.

Yes! Switchboard works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value Switchboard event occurs, create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows enhance your support operations by integrating communication and ticketing processes.

Common use cases include auto-creating support tickets from Switchboard events, syncing customer data between Switchboard and support tools, triggering AI agent responses based on Switchboard activities, sending proactive support messages via voice/text agents, and updating Switchboard records after support conversations. These actions streamline your support workflows effectively.

Ayudo uses per-seat pricing ($119-$179/seat/month), ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making Switchboard automation cost-effective as your support volume scales.