To use Team SMS integration in Ayudo, add the Team SMS node to your workflow and authenticate using your API key. You can create support tickets from Team SMS events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Team SMS data in support conversations.

You'll need an API key from Team SMS, which you can find in the Team SMS settings under 'API Credentials'. Ensure you have permissions to access customer communication and notification settings. Admin access is required. Ensure your credentials have access to SMS and notification settings for full support automation capabilities.

Yes! Team SMS works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value Team SMS event occurs, you can create a Zendesk ticket, notify the team via Slack, and have an AI agent reach out proactively. This integration supports efficient support workflows.

Common use cases include auto-creating support tickets from Team SMS events, syncing customer data between Team SMS and support tools, triggering AI agent responses based on Team SMS activities, sending proactive support messages via voice/text agents, and updating Team SMS records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month), ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs. This makes Team SMS automation cost-effective as your support volume scales.