TextIt

Integrate TextIt with 2800+ apps and services

Supercharge your TextIt support workflows with Ayudo's AI-powered agents. Connect with Zendesk, Slack, and Salesforce to resolve tickets faster and automate customer conversations.

Explore Triggers and Actions

New Flow Event
Trigger new event for each new flow event
Start Flow
Starts a flow. [See docs here](https://textit.in/api/v2/flow_starts)

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

We’re adding more usecases, triggers and actions - check back soon!

About TextIt

TextIt automates SMS and messaging interactions, crucial for effective customer support, enhancing communication and service delivery.

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TextIt

Integrates With

We’re adding more usecases, triggers and actions - check back soon!

Frequently asked questions

How can I set up TextIt integration in Ayudo?

To use TextIt integration in Ayudo, add the TextIt node to your workflow. Authenticate using API key from TextIt settings. You can create support tickets from TextIt events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle TextIt data in support conversations.

Do I need any special permissions or API keys to integrate TextIt with Ayudo?

You will need an API key, found in TextIt's settings. Ensure permissions for sending messages, managing events, and accessing customer data. Admin access may be required. Ensure your credentials have access to SMS and messaging resources for full support automation capabilities.

Can I combine TextIt with other apps in Ayudo workflows?

Yes! TextIt works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value TextIt event occurs → create a Zendesk ticket → notify team via Slack → have AI agent reach out proactively. These workflows enhance support operations.

What are some common use cases for TextIt integrations with Ayudo?

Auto-create support tickets from TextIt events, sync customer data between TextIt and support tools, trigger AI agent responses based on TextIt activities, send proactive support messages via voice/text agents, update TextIt records after support conversations.

How does Ayudo's pricing model benefit me when integrating TextIt?

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs. This makes TextIt automation cost-effective as your support volume scales.

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