Supercharge your Textline support workflows with Ayudo's AI-powered agents by connecting with Slack, Zendesk, and Salesforce. Resolve tickets faster, automate customer conversations, and deliver instant responses with ease.
Textline is a secure business texting platform, crucial for support teams to enhance customer communication and streamline service delivery.
To use Textline integration in Ayudo, add the Textline node to your workflow. Authenticate using an API key. Create support tickets from Textline events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Textline data in support conversations.
You'll need an API key from Textline, found in the settings under 'API Access'. Ensure permissions for messaging, contact management, and event tracking. Admin access may be required. Ensure your credentials have access to support-related resources for full support automation capabilities.
Yes! Textline works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value Textline event occurs, create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows are crafted to enhance support efficiency.
Common use cases include auto-creating support tickets from Textline events, syncing customer data between Textline and support tools, triggering AI agent responses based on Textline activities, sending proactive support messages via voice/text agents, and updating Textline records after support conversations.
Ayudo uses per-seat pricing ($119-$179/seat/month), ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions, allowing your team to handle more conversations without additional costs. This makes Textline automation cost-effective as your support volume scales.
