Supercharge your Totango support workflows with Ayudo's AI-powered agents. Seamlessly connect with Zendesk, Slack, and Salesforce to resolve tickets faster and automate customer conversations for instant responses.
Totango is a customer success platform essential for support teams to enhance service delivery and streamline customer communication.
To use Totango integration in Ayudo, add the Totango node to your workflow using OAuth authentication. You can create support tickets from Totango events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Totango data in support conversations.
You will need OAuth tokens available in Totango’s settings under 'API Access'. Ensure you have permissions to 'Read Customer Data', 'Manage Events', and 'Create Tickets'. Admin access is required. Ensure your credentials have access to these resources for full support automation capabilities.
Yes! Totango works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For instance, when a high-value Totango event occurs → create a Zendesk ticket → notify the team via Slack → have an AI agent reach out proactively. These workflows are support-centric, enhancing your customer service operations.
Common use cases include auto-creating support tickets from Totango events, syncing customer data between Totango and support tools, triggering AI agent responses based on Totango activities, sending proactive support messages via voice/text agents, and updating Totango records after support conversations.
Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making Totango automation cost-effective as your support volume scales.
