Twist

Integrate Twist with 2800+ apps and services

Supercharge your Twist support workflows with Ayudo's AI-powered agents. Connect with Zendesk, Slack, and Salesforce to resolve tickets faster, automate customer conversations, and deliver instant responses across all channels.

Explore Triggers and Actions

New Channel (Instant)
Trigger new event for any new channel added in a workspace [See the docs here](https://developer.twist.com/v3/#outgoing-webhook)
New Comment (Instant)
Trigger new event for any new comment in a workspace [See the docs here](https://developer.twist.com/v3/#outgoing-webhook)
New Event (Instant)
Trigger new event for any new updates in a workspace [See the docs here](https://developer.twist.com/v3/#outgoing-webhook)
New Group User (Instant)
Trigger new event for any new user added to a workspace group [See the docs here](https://developer.twist.com/v3/#outgoing-webhook)
New Message (Instant)
Trigger new event for any new message in a workspace [See the docs here](https://developer.twist.com/v3/#outgoing-webhook)
New Group (Instant)
Trigger new event for any new group added in a workspace [See the docs here](https://developer.twist.com/v3/#outgoing-webhook)
New Thread (Instant)
Trigger new event for any new thread in a workspace [See the docs here](https://developer.twist.com/v3/#outgoing-webhook)
Add Comment
Adds a new comment to a thread.
Add Message To Conversation
Adds a message to an existing conversation.
Add Thread
Adds a new thread to a channel.
Get Current User
Gets the associated user for access token used in the request.
Get Thread
Gets a thread object by id.
Get Workspace User By Email
Gets a workspace user by email.
Get Workspace Users
Gets a list of users for the given workspace id.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

We’re adding more usecases, triggers and actions - check back soon!

About Twist

Twist offers clear, organized team communication, crucial for customer support teams seeking efficient service delivery and streamlined operations.

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Twist

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We’re adding more usecases, triggers and actions - check back soon!

Frequently asked questions

How can I set up Twist integration in Ayudo?

To use Twist integration in Ayudo, add the Twist node to your workflow and authenticate using OAuth. You can create support tickets from Twist events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Twist data in support conversations.

Do I need any special permissions or API keys to integrate Twist with Ayudo?

You'll need OAuth credentials found in Twist's settings. Ensure permissions for reading and creating messages, and managing channels. Admin access may be required. Ensure your credentials have access to communication and message resources for full support automation capabilities.

Can I combine Twist with other apps in Ayudo workflows?

Yes! Twist works seamlessly with Zendesk, Intercom, Slack, and Gmail. For example, when a high-value Twist event occurs, create a Zendesk ticket, notify the team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance customer support efficiency.

What are some common use cases for Twist integrations with Ayudo?

Common use cases include auto-creating support tickets from Twist events, syncing customer data between Twist and support tools, triggering AI agent responses based on Twist activities, sending proactive support messages via voice/text agents, and updating Twist records after support conversations.

How does Ayudo's pricing model benefit me when integrating Twist?

Ayudo uses per-seat pricing ($119-$179/seat/month), ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making Twist automation cost-effective as your support volume scales.

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