Freshdesk
Zendesk

Cross-Platform Ticket Bridge

Seamlessly connect Freshdesk and Zendesk by automatically creating tickets for new contacts. This integration ensures that no customer query goes unanswered, streamlining support workflows and enhancing team efficiency, so you can focus on delivering exceptional service across platforms.

When this happens...

New Contact
Emit new event when a contact is created in Freshdesk

-

automatically do this!

Create Ticket
Create a new ticket in Freshdesk

Explore Triggers and Actions

New Contact
Emit new event when a contact is created in Freshdesk
New Ticket
Emit new event when a ticket is created in Freshdesk
Update Ticket
Updates a ticket. See the documentation
Search Tickets
Searches for tickets using Zendesk's search API. See the documentation
Get Ticket Info
Retrieves information about a specific ticket. See the documentation
List Tickets
Retrieves a list of tickets. See the documentation
Delete Ticket
Deletes a ticket. See the documentation
Create Ticket
Creates a ticket. See the documentation

About the apps

Learn more about

Freshdesk

and

Zendesk

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

Similar integrations

Why

Freshdesk

+

Zendesk

= Perfect Match

When a new contact is added in Freshdesk, a corresponding ticket is automatically created in Zendesk, ensuring no customer inquiries slip through the cracks. This seamless integration bridges the gap between two powerful support platforms, streamlining your workflow and enhancing team collaboration. By centralizing ticket management, your support teams can respond faster and more effectively, leading to improved customer experiences. The result is increased ticket resolution speed, enhanced communication between platforms, and higher customer satisfaction rates.

Built by folks who built