Freshdesk
Zendesk

Cross-Platform Ticket Bridge

Seamlessly connect Freshdesk and Zendesk by automatically creating tickets for new contacts. This integration ensures that no customer query goes unanswered, streamlining support workflows and enhancing team efficiency, so you can focus on delivering exceptional service across platforms.

When this happens...

New Contact
Emit new event when a contact is created in Freshdesk

-

automatically do this!

Create Ticket
Create a new ticket in Freshdesk

Explore Triggers and Actions

New Contact
Emit new event when a contact is created in Freshdesk
New Ticket
Emit new event when a ticket is created in Freshdesk
Create Note
Create a note for a specific ticket in Freshdesk
Set Ticket Status
Set a Freshdesk ticket's status to a specific value
Update Ticket
Update an existing ticket with new information
Create Contact
Create a new contact in Freshdesk
List All Tickets
Retrieve a list of all tickets from Freshdesk
Get Ticket Details
Retrieve details of a specific ticket
Create Ticket
Create a new ticket in Freshdesk
Assign Ticket to Group
Assign a Freshdesk ticket to a specific group
Assign Ticket to Agent
Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Freshdesk

and

Zendesk

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

Similar integrations

Why

Freshdesk

+

Zendesk

= Perfect Match

When a new contact is added in Freshdesk, a corresponding ticket is automatically created in Zendesk, ensuring no customer inquiries slip through the cracks. This seamless integration bridges the gap between two powerful support platforms, streamlining your workflow and enhancing team collaboration. By centralizing ticket management, your support teams can respond faster and more effectively, leading to improved customer experiences. The result is increased ticket resolution speed, enhanced communication between platforms, and higher customer satisfaction rates.

Built by folks who built