Zendesk
Salesforce

Resolved Ticket Updates

Stay connected with your customers by automatically updating Salesforce contacts when Zendesk tickets are resolved. This integration ensures your team has the latest information at their fingertips, enhancing follow-up efforts and improving customer satisfaction without the hassle of manual updates.

When this happens...

Ticket Solved (Instant)
New event when a ticket has changed to solved status.

-

automatically do this!

Update Contact
Update a contact in Hubspot.
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Explore Triggers and Actions

Triggers
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0
)
Actions
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0
)
New Ticket (Instant)
New event when a ticket is created.
Ticket Pending (Instant)
New event when a ticket has changed to pending status.
Ticket Updated (Instant)
New event when a ticket has been updated.
Ticket Solved (Instant)
New event when a ticket has changed to solved status.
Ticket Closed (Instant)
New event when a ticket has changed to closed status.
New Ticket Added to View (Instant)
New event when a ticket is added to the specified view.
Create Opportunity
Creates an opportunity.
Create Lead
Creates a lead.
Create Content Note
Creates a content note. and Set Up Notes.
Create Contact
Creates a contact.
Create Case Comment
Creates a Case Comment on a selected Case.
Create Case
Creates a Case, which represents a customer issue or problem.
Create Campaign
Creates a marketing campaign.
Create Account
Creates a Salesforce account.
Convert SOAP XML Object to JSON
Converts a SOAP XML Object received from Salesforce to JSON

About the apps

Learn more about

Zendesk

and

Salesforce

, and how they work together to automate your workflows.

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

Similar integrations

About

Salesforce

Salesforce is the world's #1 CRM platform helping businesses connect with customers through cloud-based solutions to drive revenue growth.

Similar integrations

Why

Zendesk

+

Salesforce

= Perfect Match

When a ticket is resolved in Zendesk, the contact details are automatically updated in Salesforce, ensuring your sales team has the latest information at their fingertips. This seamless integration bridges customer support and sales, eliminates data discrepancies, and enhances communication across teams. The result is improved customer relationships, more accurate sales forecasts, and streamlined workflows that empower your team to act swiftly and effectively.

Popular App Usecases

Ticket Slack Notifications
Send Slack alerts for new support tickets
Resolved Ticket Confirmations
Email confirmations for ticket resolutions
Resolved Ticket Celebrations
Celebrate ticket resolutions in Slack
Ticket to CRM Cases
Convert help desk tickets into CRM cases
Ticket HubSpot Contact Sync
Sync tickets with HubSpot contacts
Resolved Ticket WhatsApp Updates
WhatsApp updates for ticket resolutions
Closed Ticket Alerts
Notify team when tickets are closed
Ticket to HubSpot Bridge
Create HubSpot tickets from help desk tickets
Ticket Email Notifications
Send email alerts for new tickets

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