Support Contact Messenger

Enhance your customer communication by automatically sending messages to new Freshdesk contacts via Intercom. This integration streamlines outreach, ensuring timely engagement with potential customers and fostering stronger relationships without the hassle of manual messaging.

When this happens...

New Contact

Emit new event when a contact is created in Freshdesk

automatically do this!

Send Message To Contact

Send a message to a contact in Intercom. See the documentation

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Freshdesk

and

Intercom

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

Similar integrations

Why

Freshdesk

+

Intercom

= Perfect Match

When a new contact is added in Freshdesk, a message is instantly sent to that contact via Intercom, ensuring immediate engagement. This seamless integration bridges your support and messaging platforms, allowing your team to connect with customers at the right moment, enhancing communication efficiency. The result is faster response times, improved customer relationships, and a more proactive support strategy.