Support Contact to CRM Sync

Seamlessly convert new Freshdesk support contacts into Salesforce leads, ensuring your sales team never misses a chance to engage with potential customers. This integration automates the contact creation process, streamlining your workflow and empowering you to focus on building strong customer relationships.

When this happens...

New Contact

Emit new event when a contact is created in Freshdesk

automatically do this!

Create Contact

Create a new contact in Freshdesk

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Post a Message to Chatter Feed

Post a feed item in Chatter. See the documentation

Find Records

Retrieves selected fields for some or all records of a selected object. See the documentation

Delete Record

Deletes an existing record in an object. See the documentation

Create Event

Creates an event. See the documentation

Delete Opportunity

Deletes an opportunity. See the documentation

Create User

Creates a Salesforce user. See the documentation

Create Task

Creates a task. See the documentation

Create Record

Create a record of a given object. See the documentation

Create Note

Creates a note. See the documentation

About the apps

Learn more about

Freshdesk

and

Salesforce

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

About

Salesforce

Salesforce is the world's #1 CRM platform helping businesses connect with customers through cloud-based solutions to drive revenue growth.

Similar integrations

Why

Freshdesk

+

Salesforce

= Perfect Match

When new support contacts are added in Freshdesk, they are automatically created in Salesforce, keeping your CRM database up-to-date without manual input. This seamless integration eliminates data entry errors, ensures that your sales team has immediate access to vital customer information, and streamlines communication across departments. The result is enhanced collaboration between support and sales, improved lead tracking, and a more efficient onboarding process for new customers.