Intercom
Slack

Ticket Activity Monitor

Stay on top of your support tickets effortlessly by monitoring new ticket activity from Intercom and sending instant alerts to your Slack channels. This integration ensures your team can respond quickly to customer needs, improving response times and enhancing overall satisfaction without the hassle of manual updates.

When this happens...

New Tickets
Emit new event when a new ticket is created in Intercom.

-

automatically do this!

Send Message to Channel
Send a message to a public or private channel
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Explore Triggers and Actions

Triggers
(
0
)
Actions
(
0
)
New Users
Emit new event each time a new user is added.
New Closed Conversation
Emit new event each time a conversation is closed.
New Unsubscriptions
Emit new event each time a user unsubscribes from receiving emails.
New Reply From User
Emit new event each time a user replies to a conversation.
New Reply From Admin
Emit new event each time an admin replies to a conversation.
New Companies
Emit new event each time a new company is added.
New Conversations
Emit new event each time a new conversation is added.
Verify Slack Signature
Verify requests from Slack using a unique app secret
Upload File
Upload a file
Update Profile
Update basic profile field such as name or title
Update Message
Update a message
Update Groups Members
Update the list of users for a User Group
Set Status
Set the current status for a user
List Replies
Retrieve a thread of messages posted to a conversation
Send a Large Message (3000+ characters)
Send a large message (more than 3000 characters) to a channel, group or user
Set Channel Topic
Set the topic on a selected channel

About the apps

Learn more about

Intercom

and

Slack

, and how they work together to automate your workflows.

About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

Similar integrations

About

Slack

Slack is a business communication platform bringing teams together through organized conversations, file sharing, and workflow automation.

Similar integrations

Why

Intercom

+

Slack

= Perfect Match

When new tickets are generated in Intercom, instant notifications are sent to your designated Slack channel, ensuring your team stays informed in real time. This seamless integration eliminates the need to switch between platforms, streamlines communication, and enhances responsiveness to customer inquiries. The result is faster issue resolution, improved team collaboration, and heightened customer satisfaction.

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