Zendesk
Salesforce

Ticket Contact Creator

Transform every support ticket into a valuable lead by automatically creating Salesforce contacts from new Zendesk tickets. This integration streamlines your workflow, ensuring that potential customers are captured quickly, allowing your sales team to follow up promptly and effectively.

When this happens...

New Ticket (Instant)
Emit new event when a ticket is created

-

automatically do this!

Create Contact
Create a new contact in Freshdesk

Explore Triggers and Actions

New Ticket (Instant)
Emit new event when a ticket is created
Ticket Pending (Instant)
Emit new event when a ticket has changed to pending status
Ticket Updated (Instant)
Emit new event when a ticket has been updated
Ticket Solved (Instant)
Emit new event when a ticket has changed to solved status
Ticket Closed (Instant)
Emit new event when a ticket has changed to closed status
New Ticket Added to View (Instant)
Emit new event when a ticket is added to the specified view
Update Ticket
Updates a ticket. See the documentation
Search Tickets
Searches for tickets using Zendesk's search API. See the documentation
Get Ticket Info
Retrieves information about a specific ticket. See the documentation
List Tickets
Retrieves a list of tickets. See the documentation
Delete Ticket
Deletes a ticket. See the documentation
Create Ticket
Creates a ticket. See the documentation

About the apps

Learn more about

Zendesk

and

Salesforce

, and how they work together to automate your workflows.

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

Similar integrations

About

Salesforce

Salesforce is the world's #1 CRM platform helping businesses connect with customers through cloud-based solutions to drive revenue growth.

Similar integrations

Why

Zendesk

+

Salesforce

= Perfect Match

When a new ticket is created in Zendesk, a corresponding contact is automatically generated in Salesforce, streamlining your CRM process. This seamless integration eliminates manual data entry, ensures that every support interaction is tied to the right customer profile, and enhances your sales team’s ability to follow up effectively. The result is improved customer insights, increased sales efficiency, and a more cohesive approach to customer relationship management.

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