Intercom
Zendesk

Ticket Migration Tool

Seamlessly transfer support tickets from Intercom to Zendesk with our Ticket Migration Tool. This integration ensures no customer query goes unanswered, enabling your team to maintain continuity and efficiency while enhancing your support experience across platforms.

When this happens...

New Tickets
Emit new event when a new ticket is created in Intercom.

-

automatically do this!

Create Ticket
Create a new ticket in Freshdesk

Explore Triggers and Actions

New Users
Emit new event each time a new user is added.
New Closed Conversation
Emit new event each time a conversation is closed.
New Unsubscriptions
Emit new event each time a user unsubscribes from receiving emails.
New Reply From User
Emit new event each time a user replies to a conversation.
New Reply From Admin
Emit new event each time an admin replies to a conversation.
New Companies
Emit new event each time a new company is added.
New Conversations
Emit new event each time a new conversation is added.
Send Incoming Message
Send a message from a user into your Intercom app. See the docs here
Send Message To Contact
Send a message to a contact in Intercom. See the documentation
Upsert Contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here
Reply To Conversation
Add a reply or a note to an existing conversation thread. See the documentation
Create Note
Creates a note for a specific user. See the docs here
Add Tag To Contact
Adds a specific tag to a contact in Intercom. See the documentation

About the apps

Learn more about

Intercom

and

Zendesk

, and how they work together to automate your workflows.

About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

Similar integrations

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

Similar integrations

Why

Intercom

+

Zendesk

= Perfect Match

When new tickets are created in Intercom, they are automatically migrated to Zendesk, ensuring your support team has all the information they need in one place. This seamless integration eliminates data entry errors, streamlines ticket management, and allows teams to maintain consistent communication with customers across platforms. The result is enhanced operational efficiency, reduced ticket handling times, and improved customer satisfaction through timely responses.

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