Ticket Note Generator

Streamline your support workflow by automatically creating notes from new Freshdesk tickets in Intercom. This integration ensures that every interaction is documented effortlessly, enhancing team collaboration and improving customer satisfaction by keeping all relevant information at your fingertips.

When this happens...

New Ticket

Emit new event when a ticket is created in Freshdesk

automatically do this!

Create Note

Create a note for a specific ticket in Freshdesk

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Send Incoming Message

Send a message from a user into your Intercom app. See the docs here

Send Message To Contact

Send a message to a contact in Intercom. See the documentation

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here

Reply To Conversation

Add a reply or a note to an existing conversation thread. See the documentation

Create Note

Creates a note for a specific user. See the docs here

Add Tag To Contact

Adds a specific tag to a contact in Intercom. See the documentation

About the apps

Learn more about

Freshdesk

and

Intercom

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

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Why

Freshdesk

+

Intercom

= Perfect Match

When a new ticket is created in Freshdesk, a detailed note is automatically generated in Intercom, keeping your support and customer engagement teams aligned. This seamless integration bridges the gap between ticket management and customer communication, ensuring that everyone has the latest context and insights at their fingertips. The result is enhanced team collaboration, quicker response times to customer inquiries, and improved overall customer satisfaction.