Ticket to Contact Bridge

Streamline your support process by automatically creating Salesforce contacts from new Freshdesk tickets. This integration ensures every interaction is captured, allowing your sales team to follow up promptly and build stronger relationships with potential customers without the hassle of manual entry.

When this happens...

New Ticket

Emit new event when a ticket is created in Freshdesk

automatically do this!

Create Contact

Create a new contact in Freshdesk

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Upsert Record

Create or update a record of a given object. See the documentation

Update Opportunity

Updates an opportunity. See the documentation

Update Record

Update fields of a record. See the documentation

Search Object Records

Searches for records in an object using a parameterized search. See the documentation

Update Account

Updates a Salesforce account. See the documentation

Update Contact

Updates a contact. See the documentation

Insert Blob Data

Inserts blob data in Salesforce standard objects. See the documentation

SOSL Search

Executes a Salesforce Object Search Language (SOSL) text-based search query.

SOQL Query

Executes a Salesforce Object Query Language (SOQL) query-based, SQL-like search.

About the apps

Learn more about

Freshdesk

and

Salesforce

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

Salesforce

Salesforce is the world's #1 CRM platform helping businesses connect with customers through cloud-based solutions to drive revenue growth.

Similar integrations

Why

Freshdesk

+

Salesforce

= Perfect Match

When a new ticket is created in Freshdesk, a corresponding contact is automatically generated in Salesforce. This seamless integration bridges your support and sales teams, ensuring that every customer inquiry is connected to their profile in your CRM. By eliminating manual data entry, this workflow enhances accuracy and saves valuable time, allowing your team to focus on delivering exceptional service. The result is increased efficiency, improved customer relationship management, and a more comprehensive view of customer interactions.