Freshdesk
Salesforce

Ticket to Lead Pipeline

Convert support tickets into valuable sales leads by seamlessly integrating Freshdesk with Salesforce. This automation ensures your team can quickly follow up on customer inquiries, transforming potential challenges into growth opportunities without missing a beat.

When this happens...

New Ticket
Emit new event when a ticket is created in Freshdesk

-

automatically do this!

Create Lead
Create a lead in Hubspot. See the documentation

Explore Triggers and Actions

New Contact
Emit new event when a contact is created in Freshdesk
New Ticket
Emit new event when a ticket is created in Freshdesk
Create Note
Create a note for a specific ticket in Freshdesk
Set Ticket Status
Set a Freshdesk ticket's status to a specific value
Update Ticket
Update an existing ticket with new information
Create Contact
Create a new contact in Freshdesk
List All Tickets
Retrieve a list of all tickets from Freshdesk
Get Ticket Details
Retrieve details of a specific ticket
Create Ticket
Create a new ticket in Freshdesk
Assign Ticket to Group
Assign a Freshdesk ticket to a specific group
Assign Ticket to Agent
Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Freshdesk

and

Salesforce

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

About

Salesforce

Salesforce is the world's #1 CRM platform helping businesses connect with customers through cloud-based solutions to drive revenue growth.

Similar integrations

Why

Freshdesk

+

Salesforce

= Perfect Match

When a new ticket is generated in Freshdesk, a lead is automatically created in Salesforce, ensuring your sales team can act on customer inquiries without delay. This seamless integration bridges the gap between customer support and sales, enabling your team to identify and convert potential opportunities quickly. The result is increased lead conversion rates, enhanced collaboration between departments, and a more efficient sales process that maximizes every customer interaction.

Built by folks who built