Ticket to Opportunity Bridge

Transform support tickets into valuable sales opportunities by automatically creating Salesforce leads from new Freshdesk tickets. This seamless integration ensures your sales team can respond promptly to interested customers, turning inquiries into revenue and enhancing your overall customer experience.

When this happens...

New Ticket

Emit new event when a ticket is created in Freshdesk

automatically do this!

Create Opportunity

Creates an opportunity. See the documentation

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Upsert Record

Create or update a record of a given object. See the documentation

Update Opportunity

Updates an opportunity. See the documentation

Update Record

Update fields of a record. See the documentation

Search Object Records

Searches for records in an object using a parameterized search. See the documentation

Update Account

Updates a Salesforce account. See the documentation

Update Contact

Updates a contact. See the documentation

Insert Blob Data

Inserts blob data in Salesforce standard objects. See the documentation

SOSL Search

Executes a Salesforce Object Search Language (SOSL) text-based search query.

SOQL Query

Executes a Salesforce Object Query Language (SOQL) query-based, SQL-like search.

About the apps

Learn more about

Freshdesk

and

Salesforce

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

Salesforce

Salesforce is the world's #1 CRM platform helping businesses connect with customers through cloud-based solutions to drive revenue growth.

Similar integrations

Why

Freshdesk

+

Salesforce

= Perfect Match

When a new ticket is created in Freshdesk, an opportunity is automatically generated in Salesforce, turning support inquiries into potential sales leads. This seamless integration bridges the gap between customer support and sales, ensuring no valuable insights are missed. By connecting these two powerful platforms, your team can prioritize follow-ups on high-value tickets while nurturing customer relationships. The result is increased sales opportunities, enhanced collaboration between teams, and a more streamlined approach to customer engagement.