Zendesk

WhatsApp Business

Ticket WhatsApp Notifications

Stay ahead of customer inquiries by instantly sending WhatsApp notifications for new Zendesk tickets. This integration ensures your support team can respond promptly, enhancing customer satisfaction and streamlining communication without missing a beat.

When this happens...

New Ticket (Instant)

Emit new event when a ticket is created

automatically do this!

Send Text Message

Sends a text message

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Explore Triggers and Actions

New Ticket (Instant)

Emit new event when a ticket is created

Ticket Pending (Instant)

Emit new event when a ticket has changed to pending status

Ticket Updated (Instant)

Emit new event when a ticket has been updated

Ticket Solved (Instant)

Emit new event when a ticket has changed to solved status

Ticket Closed (Instant)

Emit new event when a ticket has changed to closed status

New Ticket Added to View (Instant)

Emit new event when a ticket is added to the specified view

Update Ticket

Updates a ticket. See the documentation

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation

Get Ticket Info

Retrieves information about a specific ticket. See the documentation

List Tickets

Retrieves a list of tickets. See the documentation

Delete Ticket

Deletes a ticket. See the documentation

Create Ticket

Creates a ticket. See the documentation

About the apps

Learn more about

Zendesk

and

WhatsApp Business

, and how they work together to automate your workflows.

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

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About

WhatsApp Business

WhatsApp Business is a communication platform for SMBs to connect with customers, providing tools for support, marketing, and business profiles.

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Why

Zendesk

+

WhatsApp Business

= Perfect Match

When new tickets are generated in Zendesk, instant notifications are sent via WhatsApp Business, ensuring your team stays informed in real time. This seamless integration bridges the gap between customer support and communication, enabling quicker responses and enhancing team collaboration. The result is faster ticket resolution, improved customer satisfaction, and a more efficient workflow that keeps your team engaged and responsive.