Zendesk
WhatsApp Business

Ticket WhatsApp Notifications

Stay ahead of customer inquiries by instantly sending WhatsApp notifications for new Zendesk tickets. This integration ensures your support team can respond promptly, enhancing customer satisfaction and streamlining communication without missing a beat.

When this happens...

New Ticket (Instant)
Emit new event when a ticket is created

-

automatically do this!

Send Text Message
Sends a text message

Explore Triggers and Actions

New Ticket (Instant)
Emit new event when a ticket is created
Ticket Pending (Instant)
Emit new event when a ticket has changed to pending status
Ticket Updated (Instant)
Emit new event when a ticket has been updated
Ticket Solved (Instant)
Emit new event when a ticket has changed to solved status
Ticket Closed (Instant)
Emit new event when a ticket has changed to closed status
New Ticket Added to View (Instant)
Emit new event when a ticket is added to the specified view
Send Voice Message
Sends a voice message
Send Text Using Template
Send a text message using a pre-defined template
Send Text Message
Sends a text message
List Message Templates
Lists message templates

About the apps

Learn more about

Zendesk

and

WhatsApp Business

, and how they work together to automate your workflows.

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

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About

WhatsApp Business

WhatsApp Business is a communication platform for SMBs to connect with customers, providing tools for support, marketing, and business profiles.

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Why

Zendesk

+

WhatsApp Business

= Perfect Match

When new tickets are generated in Zendesk, instant notifications are sent via WhatsApp Business, ensuring your team stays informed in real time. This seamless integration bridges the gap between customer support and communication, enabling quicker responses and enhancing team collaboration. The result is faster ticket resolution, improved customer satisfaction, and a more efficient workflow that keeps your team engaged and responsive.

Built by folks who built