Intercom
Freshdesk

User to Contact Pipeline

Streamline your support process by automatically converting new Intercom users into Freshdesk contacts. This integration ensures that every potential customer is captured and nurtured, allowing your support team to respond faster and more effectively, enhancing customer satisfaction from the very first interaction.

When this happens...

New Users
Emit new event each time a new user is added.

-

automatically do this!

Create Contact
Create a new contact in Freshdesk
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Explore Triggers and Actions

Triggers
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0
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Actions
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0
)
Tag Added To User
Emit new event each time a new tag is added to a user.
Tag Added To Lead
Emit new event each time a new tag is added to a lead.
Tag Added To Conversation
Emit new event each time a new tag is added to a conversation.
New Topic (Instant)
Emit new event for each new topic that you subscribed in your webhook. See more here
New Tickets
Emit new event when a new ticket is created in Intercom.
New Leads
Emit new event each time a new lead is added.
New Event
Emit new event for each new Intercom event for a user.
Lead Added Email
Emit new event each time a lead adds their email address.
New Conversation Rating Added
Emit new event each time a new rating is added to a conversation.
Create Note
Create a note for a specific ticket in Freshdesk
Set Ticket Status
Set a Freshdesk ticket's status to a specific value
Update Ticket
Update an existing ticket with new information
Create Contact
Create a new contact in Freshdesk
List All Tickets
Retrieve a list of all tickets from Freshdesk
Get Ticket Details
Retrieve details of a specific ticket
Create Ticket
Create a new ticket in Freshdesk
Assign Ticket to Group
Assign a Freshdesk ticket to a specific group
Assign Ticket to Agent
Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Intercom

and

Freshdesk

, and how they work together to automate your workflows.

About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

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About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

Why

Intercom

+

Freshdesk

= Perfect Match

When new users engage in Intercom, their information is automatically transformed into support contacts in Freshdesk. This seamless integration bridges the gap between user engagement and customer support, ensuring that no potential issue goes unnoticed. By streamlining the transition from user to contact, your support team can respond proactively and efficiently. The result is enhanced customer support responsiveness, improved user satisfaction, and a more organized contact management system.

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Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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