Freshchat

Integrate Freshchat with 2800+ apps and services

Supercharge your Freshchat experience by connecting it with over 2800 popular apps through Ayudo. Harness AI-powered automation to build smart workflows, streamline operations, and elevate customer support effortlessly.

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Explore Triggers and Actions

New Conversation Started

Trigger new event when a new conversation is started for a user. [See the documentation](https://developers.freshchat.com/api/#retrieve_all_conversation_for_a_user)

New Message Received

Trigger new event when a new message is received in a conversation. [See the documentation](https://developers.freshchat.com/api/#list_messages)

Fetch Conversation Details

Fetches details for a specific conversation. [See the documentation](https://developers.freshchat.com/api/#retrieve_a_conversation)

List Agents

Lists all agents in Freshchat. [See the documentation](https://developers.freshchat.com/api/#list_all_agents)

List Channels

Lists all channels in Freshchat. [See the documentation](https://developers.freshchat.com/api/#channels-(topics))

Update Conversation Status

Updates the status of a specific conversation. [See the documentation](https://developers.freshchat.com/api/#update_a_conversation)

Send Message in Chat

Sends a message in a specific conversation. [See the documentation](https://developers.freshchat.com/api/#send_message_to_conversation)

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Frequently asked questions

How to set up Freshchat integration in Ayudo?

To set up Freshchat in Ayudo, first authenticate your account via API key. Then, create a new workflow, select Freshchat as a trigger or action, and customize your automation.

What are the required permissions or API keys?

You'll need your Freshchat API key, which can be found in your Freshchat account settings under 'API Access'. Ensure you have admin privileges.

How can Freshchat be combined with other apps?

Integrate Freshchat with apps like Slack, Salesforce, and Google Sheets. Create multi-step workflows like sending chat transcripts to email or logging interactions in a CRM.

What are common use cases for Freshchat integration?

Automate lead generation, enhance support ticket management, triage customer queries, and integrate chat data with analytics tools.

What are Ayudo's pricing benefits?

Ayudo offers flexible usage-based pricing, allowing you to pay only for the automations you use, unlike traditional per-seat licensing models.

Integrate Freshchat with 2800+ apps and services

Explore Triggers and Actions

How it works

Popular App Usecases

About Freshchat

Freshchat

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