Help Scout

Integrate Help Scout with 2800+ apps and services

Supercharge your Help Scout by integrating it with over 2800 popular apps. Unlock AI-powered automation to build smart workflows that enhance customer service efficiency and drive business growth.

Explore Triggers and Actions

Conversation Status Updated (Instant)
Trigger new event when a conversation has its status updated. [See the documentation](https://developer.helpscout.com/webhooks/)
New Agent Reply (Instant)
Trigger new event when an agent replies to a conversation.
New Conversation Assigned (Instant)
Trigger new event when a conversation is assigned to an agent. [See the documentation](https://developer.helpscout.com/)
New Conversation Created (Instant)
Trigger new event when a new conversation is created.
New Customer Added (Instant)
Trigger new event when a new customer is added.
New Customer Reply (Instant)
Trigger new event when a customer replies to a conversation.
New Note Created (Instant)
Trigger new event when a note is added to a conversation.
Add Note to Conversation
Adds a note to an existing conversation in Help Scout. [See the documentation](https://developer.helpscout.com/mailbox-api/endpoints/conversations/threads/note/)
Create Customer
Creates a new customer record in Help Scout. [See the documentation](https://developer.helpscout.com/mailbox-api/endpoints/customers/create/)
Get Conversation Details
Retrieves the details of a specific conversation. [See the documentation](https://developer.helpscout.com/mailbox-api/endpoints/conversations/get/)
Get Conversation Threads
Retrieves the threads of a specific conversation. [See the documentation](https://developer.helpscout.com/mailbox-api/endpoints/conversations/threads/list/)
Send Reply
Sends a reply to a conversation. Be careful as this sends an actual email to the customer. [See the documentation](https://developer.helpscout.com/mailbox-api/endpoints/conversations/threads/reply/)

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

We’re adding more usecases, triggers and actions - check back soon!

About Help Scout

Help Scout is a user-friendly customer service software designed to streamline support processes and improve team collaboration, ensuring seamless communication with customers.

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Help Scout

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We’re adding more usecases, triggers and actions - check back soon!

Frequently asked questions

How to set up Help Scout integration in Ayudo?

To set up the Help Scout integration in Ayudo, first authenticate your Help Scout account using your API key. Then, create a new workflow by selecting Help Scout as the trigger or action, and follow the prompts to connect to other apps.

What permissions or API keys are required?

You will need your Help Scout API key to authenticate the integration. You can find this key in your Help Scout account settings under the API section.

How can I combine Help Scout with other apps?

You can combine Help Scout with apps like Slack for notifications, Trello for task management, or Google Sheets for reporting. For example, create a workflow that sends a Slack message when a new ticket is created in Help Scout.

What are some common use cases?

Common use cases include automating ticket creation from form submissions, updating customer records in your CRM, and notifying your team of high-priority tickets.

What are Ayudo's pricing benefits?

Ayudo offers flexible usage-based pricing that allows you to pay only for the automations you use, unlike traditional per-seat models, making it cost-effective for teams of all sizes.

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