HelpDocs

Integrate HelpDocs with 2800+ apps and services

Supercharge your HelpDocs experience by connecting it with 2800+ popular apps! Harness AI-powered automation to build smart workflows that enhance support efficiency, reduce response times, and drive customer satisfaction.

Explore Triggers and Actions

We’re adding more usecases, triggers and actions - check back soon!
Create Article
Create a new article in your HelpDocs knowledge base. [See the documentation](https://apidocs.helpdocs.io/article/8Y2t6NVxeU-creating-an-article)
Create Category
Create a new category in your HelpDocs knowledge base to organize articles. [See the documentation](https://apidocs.helpdocs.io/article/i5gdcZ7b9s-creating-a-category)
Delete Article
Delete an article from your HelpDocs knowledge base. [See the documentation](https://apidocs.helpdocs.io/article/0iyvUUh7py-deleting-an-article)
Delete Category
Delete a category from your HelpDocs knowledge base. [See the documentation](https://apidocs.helpdocs.io/article/Hw8fVbXt1V-deleting-a-category)
Generate Chatbot Source Page
The chatbot source page feature allows you to generate a comprehensive list of all your Knowledge Base articles that can be fed directly to your chatbot. This makes it easy to leverage your existing documentation to power AI assistants and help your customers find answers quickly. [See the documentation](https://apidocs.helpdocs.io/article/4xha228dwf-generating-a-chatbot-source-page)
Get Article Versions
Retrieve version history and details for a specific article in your knowledge base. [See the documentation](https://apidocs.helpdocs.io/article/c3svl5hvb2-getting-article-versions)
Get Article
Retrieve a specific article from your HelpDocs knowledge base. [See the documentation](https://apidocs.helpdocs.io/article/lc6AVtLvrv-getting-a-single-article)
List Articles
Retrieve a list of articles from your HelpDocs knowledge base. [See the documentation](https://apidocs.helpdocs.io/article/OqvaxRMHgN-getting-articles)
Get Category
Retrieve a category from your HelpDocs knowledge base. [See the documentation](https://apidocs.helpdocs.io/article/FCRNPUXm3i-getting-a-single-category)

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

We’re adding more usecases, triggers and actions - check back soon!

About HelpDocs

HelpDocs is the ultimate documentation engine designed for AI-driven support, providing businesses with the tools to create, manage, and deliver exceptional help content.

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Frequently asked questions

How to set up HelpDocs integration in Ayudo?

To set up HelpDocs integration in Ayudo, start by authenticating your HelpDocs account via API keys. Navigate to the integrations section, select HelpDocs, and follow the step-by-step instructions to create your workflows.

What permissions or API keys are required?

You will need your HelpDocs API key, which can be found in the HelpDocs settings under the API section. Ensure you grant the necessary permissions to allow Ayudo to access your HelpDocs data.

Can I combine HelpDocs with other apps?

Absolutely! HelpDocs works seamlessly with apps like Slack, Zendesk, and Google Sheets. For example, you can set up a workflow to automatically send HelpDocs articles to Slack whenever a new ticket is created in Zendesk.

What are some common use cases for HelpDocs integration?

1. Automatically send new help articles to your support team. 2. Update customer tickets with relevant documentation links. 3. Sync HelpDocs content with your CRM for quick access.

What are Ayudo's pricing benefits?

Ayudo offers flexible usage-based pricing that allows you to pay for what you use, unlike traditional per-seat models. This is ideal for scaling your operations without overspending on unused licenses.

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