To use Opsgenie integration in Ayudo, add the Opsgenie node to your workflow and authenticate using an API key. You can create support tickets from Opsgenie events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Opsgenie data in support conversations.

You need an API key from Opsgenie, which can be found in the Opsgenie settings under the API Access section. Ensure you have permissions to access incidents and notifications. Admin access may be required for initial setup. Ensure your credentials have access to incident data for full support automation capabilities.

Yes! Opsgenie works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value Opsgenie event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows focus on enhancing your support operations.

Common use cases include auto-creating support tickets from Opsgenie events, syncing customer data between Opsgenie and support tools, triggering AI agent responses based on Opsgenie activities, sending proactive support messages via voice/text agents, and updating Opsgenie records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs. This makes Opsgenie automation cost-effective as your support volume scales.