PractiTest Integration for Support Teams

Explore Triggers and Actions

Issue Created

Trigger new event for each new issue [See docs here](https://www.practitest.com/api-v2/#get-all-issues-in-your-project)

Test Created

Trigger new event for each new test [See docs here](https://www.practitest.com/api-v2/#get-all-tests-in-your-project)

Create Requirement

Create a requirement [See docs here](https://www.practitest.com/api-v2/#create-a-requirement)

Create Run

Create a run [See docs here](https://www.practitest.com/api-v2/#create-a-run-automated-test)

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Frequently asked questions

How can I set up PractiTest integration in Ayudo?

To use PractiTest integration in Ayudo, add the PractiTest node to your workflow. Authenticate using your PractiTest API key. You can create support tickets from PractiTest events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle PractiTest data in support conversations.

Do I need any special permissions or API keys to integrate PractiTest with Ayudo?

To integrate PractiTest, you need an API key, which can be found in PractiTest's settings under API access. Ensure you have permissions for creating and managing test cases and accessing project data. Admin access may be required to enable full integration. Ensure your credentials have access to relevant resources for full support automation capabilities.

Can I combine PractiTest with other apps in Ayudo workflows?

Yes! PractiTest works seamlessly with Zendesk, Intercom, Slack, and Gmail. For example, when a high-value PractiTest event occurs, create a Zendesk ticket, notify the team via Slack, and have an AI agent reach out proactively. These workflows are designed to enhance your support operations.

What are some common use cases for PractiTest integrations with Ayudo?

Common use cases include auto-creating support tickets from PractiTest events, syncing customer data between PractiTest and support tools, triggering AI agent responses based on PractiTest activities, sending proactive support messages via voice/text agents, and updating PractiTest records after support conversations. Each action is tailored to optimize support efficiency.

How does Ayudo's pricing model benefit me when integrating PractiTest?

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs. This makes PractiTest automation cost-effective as your support volume scales, emphasizing team scalability.

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About PractiTest

PractiTest

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