Snipe-IT

Integrate Snipe-IT with 2800+ apps and services

Supercharge your Snipe-IT support workflows with Ayudo's AI-powered agents. Connect with Zendesk, Slack, and Gmail to resolve tickets faster and automate customer conversations. Deliver instant responses and enhance your support efficiency.

Explore Triggers and Actions

We’re adding more usecases, triggers and actions - check back soon!
Create Hardware Asset
Creates a new hardware asset in Snipe-IT. [See the documentation](https://snipe-it.readme.io/reference/hardware-create)
Create User
Creates a new user in Snipe-IT with profile information required for asset or license assignments. [See the documentation](https://snipe-it.readme.io/reference/users-2)
Get Hardware Asset
Retrieves details of a specific hardware asset by ID. [See the documentation](https://snipe-it.readme.io/reference/hardware-by-id)
Get License
Retrieves license details including seat count, expiration, and current usage metrics. Note: The response returns 'product_key' but uses 'serial' field for POST/PUT/PATCH requests. [See the documentation](https://snipe-it.readme.io/reference/licensesid)
Get User Assets
Retrieves all assets currently assigned to a specific user. Useful for audits and inventory reviews. [See the documentation](https://snipe-it.readme.io/reference/usersidassets)
Update Hardware Asset
Partially updates information about an existing hardware asset. [See the documentation](https://snipe-it.readme.io/reference/hardware-partial-update)

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

We’re adding more usecases, triggers and actions - check back soon!

About Snipe-IT

Snipe-IT is a free open source IT asset management tool crucial for support teams to efficiently track and manage assets, ensuring seamless service delivery.

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Snipe-IT

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We’re adding more usecases, triggers and actions - check back soon!

Frequently asked questions

How can I set up Snipe-IT integration in Ayudo?

To use Snipe-IT integration in Ayudo, add the Snipe-IT node to your workflow and authenticate using your API key. Create support tickets from Snipe-IT events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Snipe-IT data in support conversations.

Do I need any special permissions or API keys to integrate Snipe-IT with Ayudo?

You'll need an API key from Snipe-IT, which can be found in your Snipe-IT account settings. Ensure you have permissions to access asset management data and API access rights. Admin access may be required for certain operations. Ensure your credentials have access to asset records for full support automation capabilities.

Can I combine Snipe-IT with other apps in Ayudo workflows?

Yes! Snipe-IT works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For instance, when a high-value Snipe-IT event occurs, create a Zendesk ticket, notify your team via Slack, and have an AI agent proactively reach out to the customer. This ensures a smooth support workflow integration.

What are some common use cases for Snipe-IT integrations with Ayudo?

Common use cases include auto-creating support tickets from Snipe-IT events, syncing customer data between Snipe-IT and support tools, triggering AI agent responses based on Snipe-IT activities, sending proactive support messages via voice/text agents, and updating Snipe-IT records after support conversations.

How does Ayudo's pricing model benefit me when integrating Snipe-IT?

Ayudo uses per-seat pricing ($119-$179/seat/month) which is ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making Snipe-IT automation cost-effective as your support volume scales.

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