Intercom
Salesforce

Conversation Contact Bridge

Seamlessly transform customer interactions into actionable insights by automatically creating Salesforce contacts from new conversations in Intercom. This integration empowers your sales team to follow up promptly, ensuring no engagement is missed and fostering stronger relationships with potential clients.

When this happens...

New Conversations
Emit new event each time a new conversation is added.

-

automatically do this!

Create Contact
Create a new contact in Freshdesk
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Explore Triggers and Actions

Triggers
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Actions
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Tag Added To User
Emit new event each time a new tag is added to a user.
Tag Added To Lead
Emit new event each time a new tag is added to a lead.
Tag Added To Conversation
Emit new event each time a new tag is added to a conversation.
New Topic (Instant)
Emit new event for each new topic that you subscribed in your webhook. See more here
New Tickets
Emit new event when a new ticket is created in Intercom.
New Leads
Emit new event each time a new lead is added.
New Event
Emit new event for each new Intercom event for a user.
Lead Added Email
Emit new event each time a lead adds their email address.
New Conversation Rating Added
Emit new event each time a new rating is added to a conversation.
Upsert Record
Create or update a record of a given object. See the documentation
Update Opportunity
Updates an opportunity. See the documentation
Update Record
Update fields of a record. See the documentation
Search Object Records
Searches for records in an object using a parameterized search. See the documentation
Update Account
Updates a Salesforce account. See the documentation
Update Contact
Updates a contact. See the documentation
Insert Blob Data
Inserts blob data in Salesforce standard objects. See the documentation
SOSL Search
Executes a Salesforce Object Search Language (SOSL) text-based search query.
SOQL Query
Executes a Salesforce Object Query Language (SOQL) query-based, SQL-like search.

About the apps

Learn more about

Intercom

and

Salesforce

, and how they work together to automate your workflows.

About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

Similar integrations

About

Salesforce

Salesforce is the world's #1 CRM platform helping businesses connect with customers through cloud-based solutions to drive revenue growth.

Similar integrations

Why

Intercom

+

Salesforce

= Perfect Match

When new conversations occur in Intercom, contacts are automatically created in Salesforce, ensuring that your sales team has immediate access to valuable customer insights. This seamless integration bridges communication and sales, eliminates manual data entry, and guarantees that every interaction is captured in your CRM. The result is enhanced lead tracking, improved sales follow-ups, and a more comprehensive view of customer relationships.

Popular App Usecases

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User to Contact Pipeline
Convert Intercom users into support contacts
User Lead Generator
Transform users into qualified sales leads
Lead to Support Bridge
Convert qualified leads into support contacts
Lead Contact Builder
Build contact profiles from qualified leads
Lead Email Automation
Automate emails for qualified leads

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