Resolved Ticket Updates

Stay connected with your customers by automatically updating Salesforce contacts when Zendesk tickets are resolved. This integration ensures your team has the latest information at their fingertips, enhancing follow-up efforts and improving customer satisfaction without the hassle of manual updates.

When this happens...

Ticket Solved (Instant)

New event when a ticket has changed to solved status.

automatically do this!

Update Contact

Update a contact in Hubspot.

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Explore Triggers and Actions

New Ticket (Instant)

New event when a ticket is created.

Ticket Pending (Instant)

New event when a ticket has changed to pending status.

Ticket Updated (Instant)

New event when a ticket has been updated.

Ticket Solved (Instant)

New event when a ticket has changed to solved status.

Ticket Closed (Instant)

New event when a ticket has changed to closed status.

New Ticket Added to View (Instant)

New event when a ticket is added to the specified view.

Create Attachment

Creates an Attachment on a parent object.

Add Lead to Campaign

Adds an existing lead to an existing campaign.

Add Contact to Campaign

Adds an existing contact to an existing campaign.

About the apps

Learn more about

Zendesk

and

Salesforce

, and how they work together to automate your workflows.

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

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About

Salesforce

Salesforce is the world's #1 CRM platform helping businesses connect with customers through cloud-based solutions to drive revenue growth.

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Why

Zendesk

+

Salesforce

= Perfect Match

When a ticket is resolved in Zendesk, the contact details are automatically updated in Salesforce, ensuring your sales team has the latest information at their fingertips. This seamless integration bridges customer support and sales, eliminates data discrepancies, and enhances communication across teams. The result is improved customer relationships, more accurate sales forecasts, and streamlined workflows that empower your team to act swiftly and effectively.