Freshdesk

Twilio

Support Phone Follow-up

Enhance customer satisfaction by automatically placing follow-up calls to new Freshdesk contacts using Twilio. This integration ensures timely communication, helping you address support issues proactively and build stronger customer relationships without the hassle of manual outreach.

When this happens...

New Contact

Emit new event when a contact is created in Freshdesk

automatically do this!

Make a Phone Call

Make a phone call passing text, a URL, or an application

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Freshdesk

and

Twilio

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

About

Twilio

Twilio is a cloud communications platform enabling developers to build voice, SMS, video, and messaging capabilities into applications globally.

Similar integrations

Why

Freshdesk

+

Twilio

= Perfect Match

When a new contact is added in Freshdesk, Twilio automatically initiates a phone call to follow up with the customer. This seamless integration eliminates the manual effort of reaching out, ensures timely communication, and enhances customer engagement by providing immediate support. The result is improved customer satisfaction, faster resolution of inquiries, and a more efficient support workflow.