Freshdesk

Twilio

Support SMS Alerts

Never miss a support opportunity again with automated SMS alerts from Freshdesk to Twilio. Instantly notify your team of new support contacts, ensuring prompt responses and elevating customer satisfaction. Stay connected and proactive, turning inquiries into resolutions effortlessly.

When this happens...

New Contact

Emit new event when a contact is created in Freshdesk

automatically do this!

Send Message

Send a message to a user, group, private channel or public channel

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Send Message

Send an SMS text with optional media files

Send SMS Verification

Send an SMS verification to a phone number

List Transcripts

Return a list of transcripts

Phone Number Lookup

Lookup information about a phone number

List Messages

Return a list of messages associated with your account

List Message Media

Return a list of media associated with your message

List Calls

Return a list of calls associated with your account

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs

Get Message

Return details of a message

About the apps

Learn more about

Freshdesk

and

Twilio

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

Twilio

Twilio is a cloud communications platform enabling developers to build voice, SMS, video, and messaging capabilities into applications globally.

Similar integrations

Why

Freshdesk

+

Twilio

= Perfect Match

When a new contact is added in Freshdesk, an SMS notification is automatically sent via Twilio to keep your team informed. This seamless integration eliminates the need for manual updates, ensuring that support staff can respond promptly to new inquiries. With instant communication, your team can address customer needs faster, leading to improved customer satisfaction and reduced response times. The result is enhanced team efficiency, quicker resolution of support issues, and a more proactive customer service approach.