Freshdesk

Twilio

Support SMS Verification

Enhance your customer support experience by automatically sending SMS verification messages through Twilio when new contacts are added in Freshdesk. This integration ensures secure communication, builds trust with your customers, and streamlines the onboarding process, all while saving your team valuable time.

When this happens...

New Contact

Emit new event when a contact is created in Freshdesk

automatically do this!

Send SMS Verification

Send an SMS verification to a phone number

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Freshdesk

and

Twilio

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

About

Twilio

Twilio is a cloud communications platform enabling developers to build voice, SMS, video, and messaging capabilities into applications globally.

Similar integrations

Why

Freshdesk

+

Twilio

= Perfect Match

When a new contact is added in Freshdesk, an SMS verification message is automatically sent through Twilio to ensure authenticity. This seamless integration eliminates manual verification processes, speeds up contact onboarding, and enhances security by confirming user identities instantly. The result is reduced support delays, increased trust in your communication, and a more efficient workflow for your support team.