Intercom
Slack

Ticket Activity Monitor

Stay on top of your support tickets effortlessly by monitoring new ticket activity from Intercom and sending instant alerts to your Slack channels. This integration ensures your team can respond quickly to customer needs, improving response times and enhancing overall satisfaction without the hassle of manual updates.

When this happens...

New Tickets
Emit new event when a new ticket is created in Intercom.

-

automatically do this!

Send Message to Channel
Send a message to a public or private channel
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Explore Triggers and Actions

Triggers
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0
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Actions
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0
)
Tag Added To User
Emit new event each time a new tag is added to a user.
Tag Added To Lead
Emit new event each time a new tag is added to a lead.
Tag Added To Conversation
Emit new event each time a new tag is added to a conversation.
New Topic (Instant)
Emit new event for each new topic that you subscribed in your webhook. See more here
New Tickets
Emit new event when a new ticket is created in Intercom.
New Leads
Emit new event each time a new lead is added.
New Event
Emit new event for each new Intercom event for a user.
Lead Added Email
Emit new event each time a lead adds their email address.
New Conversation Rating Added
Emit new event each time a new rating is added to a conversation.
Send Incoming Message
Send a message from a user into your Intercom app. See the docs here
Send Message To Contact
Send a message to a contact in Intercom. See the documentation
Upsert Contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here
Reply To Conversation
Add a reply or a note to an existing conversation thread. See the documentation
Create Note
Creates a note for a specific user. See the docs here
Add Tag To Contact
Adds a specific tag to a contact in Intercom. See the documentation

About the apps

Learn more about

Intercom

and

Slack

, and how they work together to automate your workflows.

About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

Similar integrations

About

Slack

Slack is a business communication platform bringing teams together through organized conversations, file sharing, and workflow automation.

Similar integrations

Why

Intercom

+

Slack

= Perfect Match

When new tickets are generated in Intercom, instant notifications are sent to your designated Slack channel, ensuring your team stays informed in real time. This seamless integration eliminates the need to switch between platforms, streamlines communication, and enhances responsiveness to customer inquiries. The result is faster issue resolution, improved team collaboration, and heightened customer satisfaction.

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