Intercom
Freshdesk

Ticket Cross-Platform Sync

Streamline your support workflow by automatically syncing new tickets from Intercom to Freshdesk. This integration ensures no customer inquiry goes unanswered, enhancing response times and improving service quality. Keep your teams aligned and focus on delivering exceptional customer experiences without the hassle of manual updates.

When this happens...

New Tickets
Emit new event when a new ticket is created in Intercom.

-

automatically do this!

Create Ticket
Create a new ticket in Freshdesk
Get StartedSee Ayudo in action

Explore Triggers and Actions

Triggers
(
0
)
Actions
(
0
)
New Users
Emit new event each time a new user is added.
New Closed Conversation
Emit new event each time a conversation is closed.
New Unsubscriptions
Emit new event each time a user unsubscribes from receiving emails.
New Reply From User
Emit new event each time a user replies to a conversation.
New Reply From Admin
Emit new event each time an admin replies to a conversation.
New Companies
Emit new event each time a new company is added.
New Conversations
Emit new event each time a new conversation is added.
Send Incoming Message
Send a message from a user into your Intercom app. See the docs here
Send Message To Contact
Send a message to a contact in Intercom. See the documentation
Upsert Contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here
Reply To Conversation
Add a reply or a note to an existing conversation thread. See the documentation
Create Note
Creates a note for a specific user. See the docs here
Add Tag To Contact
Adds a specific tag to a contact in Intercom. See the documentation

About the apps

Learn more about

Intercom

and

Freshdesk

, and how they work together to automate your workflows.

About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

Similar integrations

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

Similar integrations

Why

Intercom

+

Freshdesk

= Perfect Match

When new tickets are created in Intercom, they are automatically synced as tickets in Freshdesk, ensuring your support team is always up-to-date. This seamless integration eliminates the risk of missed inquiries, streamlines your ticket management process, and allows your teams to respond faster across platforms. The result is enhanced customer experience, improved team productivity, and quicker resolution times for support issues.

Popular App Usecases

Conversation to HubSpot Bridge
Sync conversations with HubSpot contacts
Lead to HubSpot Leads
Transform leads into HubSpot lead records
Conversation Ticket Bridge
Convert conversations into support tickets
Company to Account Builder
Convert companies into Salesforce accounts
User to Contact Pipeline
Convert Intercom users into support contacts
User Lead Generator
Transform users into qualified sales leads
Lead to Support Bridge
Convert qualified leads into support contacts
Lead Contact Builder
Build contact profiles from qualified leads
Lead Email Automation
Automate emails for qualified leads

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

Schedule a Demo
Resources
IntegrationsBlogWorkflow Gallery
Guides
AI Customer ServiceAI ChatbotAI Helpdesk
About
About UsTeamContact UsPricing
Legal
Privacy PolicyCookie Policy

© Copyright 2025. All Rights Reserved.