Ticket to Contact Bridge

Streamline your support process by automatically creating Salesforce contacts from new Freshdesk tickets. This integration ensures every interaction is captured, allowing your sales team to follow up promptly and build stronger relationships with potential customers without the hassle of manual entry.

When this happens...

New Ticket

Emit new event when a ticket is created in Freshdesk

automatically do this!

Create Contact

Create a new contact in Freshdesk

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Freshdesk

and

Salesforce

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

Salesforce

Salesforce is the world's #1 CRM platform helping businesses connect with customers through cloud-based solutions to drive revenue growth.

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Why

Freshdesk

+

Salesforce

= Perfect Match

When a new ticket is created in Freshdesk, a corresponding contact is automatically generated in Salesforce. This seamless integration bridges your support and sales teams, ensuring that every customer inquiry is connected to their profile in your CRM. By eliminating manual data entry, this workflow enhances accuracy and saves valuable time, allowing your team to focus on delivering exceptional service. The result is increased efficiency, improved customer relationship management, and a more comprehensive view of customer interactions.