Intercom
Zendesk

User Support Ticket Creator

Streamline your onboarding process by automatically creating support tickets in Zendesk for every new user in Intercom. This integration ensures timely assistance for new customers, enhancing their experience and allowing your support team to focus on providing exceptional service without missing a beat.

When this happens...

New Users
Emit new event each time a new user is added.

-

automatically do this!

Create Ticket
Create a new ticket in Freshdesk

Explore Triggers and Actions

New Users
Emit new event each time a new user is added.
New Closed Conversation
Emit new event each time a conversation is closed.
New Unsubscriptions
Emit new event each time a user unsubscribes from receiving emails.
New Reply From User
Emit new event each time a user replies to a conversation.
New Reply From Admin
Emit new event each time an admin replies to a conversation.
New Companies
Emit new event each time a new company is added.
New Conversations
Emit new event each time a new conversation is added.
Send Incoming Message
Send a message from a user into your Intercom app. See the docs here
Send Message To Contact
Send a message to a contact in Intercom. See the documentation
Upsert Contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here
Reply To Conversation
Add a reply or a note to an existing conversation thread. See the documentation
Create Note
Creates a note for a specific user. See the docs here
Add Tag To Contact
Adds a specific tag to a contact in Intercom. See the documentation

About the apps

Learn more about

Intercom

and

Zendesk

, and how they work together to automate your workflows.

About

Intercom

Intercom is a customer messaging platform combining live chat, help desk, and marketing automation to enable personalized conversations at scale.

Similar integrations

About

Zendesk

Zendesk is a leading customer service software that streamlines support operations through ticketing, knowledge management, and engagement tools.

Similar integrations

Why

Intercom

+

Zendesk

= Perfect Match

When new users are onboarded in Intercom, a support ticket is automatically created in Zendesk to ensure timely assistance. This seamless integration eliminates the risk of overlooked inquiries, streamlines your support workflow, and empowers your team to prioritize new user needs effectively. The result is enhanced user satisfaction, quicker resolution of issues, and a more organized support process that drives retention.

Built by folks who built