Support Contact to CRM Sync

Seamlessly convert new Freshdesk support contacts into Salesforce leads, ensuring your sales team never misses a chance to engage with potential customers. This integration automates the contact creation process, streamlining your workflow and empowering you to focus on building strong customer relationships.

When this happens...

New Contact

Emit new event when a contact is created in Freshdesk

automatically do this!

Create Contact

Create a new contact in Freshdesk

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Freshdesk

and

Salesforce

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

Salesforce

Salesforce is the world's #1 CRM platform helping businesses connect with customers through cloud-based solutions to drive revenue growth.

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Why

Freshdesk

+

Salesforce

= Perfect Match

When new support contacts are added in Freshdesk, they are automatically created in Salesforce, keeping your CRM database up-to-date without manual input. This seamless integration eliminates data entry errors, ensures that your sales team has immediate access to vital customer information, and streamlines communication across departments. The result is enhanced collaboration between support and sales, improved lead tracking, and a more efficient onboarding process for new customers.