Ticket to Case Converter

Effortlessly transform new tickets from Freshdesk into actionable cases in Salesforce with our Ticket to Case Converter. This integration streamlines your support workflow, ensuring that no customer inquiry goes unanswered while empowering your team to respond faster and more effectively.

When this happens...

New Ticket

Emit new event when a ticket is created in Freshdesk

automatically do this!

Create Case

Creates a Case, which represents a customer issue or problem. See the documentation

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Freshdesk

and

Salesforce

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

Salesforce

Salesforce is the world's #1 CRM platform helping businesses connect with customers through cloud-based solutions to drive revenue growth.

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Why

Freshdesk

+

Salesforce

= Perfect Match

When a new ticket is created in Freshdesk, a corresponding case is automatically generated in Salesforce, ensuring that your sales and support teams are always aligned. This seamless integration bridges customer support and sales operations, allowing for timely follow-ups and a unified view of customer interactions. The result is enhanced collaboration between teams, quicker resolution of customer issues, and improved customer satisfaction through a consistent experience.