Ticket to Case Converter

Effortlessly transform new tickets from Freshdesk into actionable cases in Salesforce with our Ticket to Case Converter. This integration streamlines your support workflow, ensuring that no customer inquiry goes unanswered while empowering your team to respond faster and more effectively.

When this happens...

New Ticket

New event when a ticket is created in Freshdesk.

automatically do this!

Create Case

Creates a Case, which represents a customer issue or problem.

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Explore Triggers and Actions

New Contact

New event when a contact is created in Freshdesk.

New Ticket

New event when a ticket is created in Freshdesk.

Create Opportunity

Creates an opportunity.

Create Lead

Creates a lead.

Create Content Note

Creates a content note. and Set Up Notes.

Create Contact

Creates a contact.

Create Case Comment

Creates a Case Comment on a selected Case.

Create Case

Creates a Case, which represents a customer issue or problem.

Create Campaign

Creates a marketing campaign.

Create Account

Creates a Salesforce account.

Convert SOAP XML Object to JSON

Converts a SOAP XML Object received from Salesforce to JSON

About the apps

Learn more about

Freshdesk

and

Salesforce

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

Salesforce

Salesforce is the world's #1 CRM platform helping businesses connect with customers through cloud-based solutions to drive revenue growth.

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Why

Freshdesk

+

Salesforce

= Perfect Match

When a new ticket is created in Freshdesk, a corresponding case is automatically generated in Salesforce, ensuring that your sales and support teams are always aligned. This seamless integration bridges customer support and sales operations, allowing for timely follow-ups and a unified view of customer interactions. The result is enhanced collaboration between teams, quicker resolution of customer issues, and improved customer satisfaction through a consistent experience.