Ticket to Opportunity Bridge

Transform support tickets into valuable sales opportunities by automatically creating Salesforce leads from new Freshdesk tickets. This seamless integration ensures your sales team can respond promptly to interested customers, turning inquiries into revenue and enhancing your overall customer experience.

When this happens...

New Ticket

Emit new event when a ticket is created in Freshdesk

automatically do this!

Create Opportunity

Creates an opportunity. See the documentation

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Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Freshdesk

and

Salesforce

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

Salesforce

Salesforce is the world's #1 CRM platform helping businesses connect with customers through cloud-based solutions to drive revenue growth.

Similar integrations

Why

Freshdesk

+

Salesforce

= Perfect Match

When a new ticket is created in Freshdesk, an opportunity is automatically generated in Salesforce, turning support inquiries into potential sales leads. This seamless integration bridges the gap between customer support and sales, ensuring no valuable insights are missed. By connecting these two powerful platforms, your team can prioritize follow-ups on high-value tickets while nurturing customer relationships. The result is increased sales opportunities, enhanced collaboration between teams, and a more streamlined approach to customer engagement.