Freshdesk

WhatsApp Business

Ticket WhatsApp Alerts

Stay ahead of customer inquiries by automatically sending WhatsApp notifications for new tickets from Freshdesk. This integration ensures your team is instantly alerted, allowing for quicker response times and improved customer satisfaction, all while maintaining a seamless communication experience.

When this happens...

New Ticket

Emit new event when a ticket is created in Freshdesk

automatically do this!

Send Text Message

Sends a text message

Get Started See Ayudo in action

Explore Triggers and Actions

New Contact

Emit new event when a contact is created in Freshdesk

New Ticket

Emit new event when a ticket is created in Freshdesk

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

About the apps

Learn more about

Freshdesk

and

WhatsApp Business

, and how they work together to automate your workflows.

About

Freshdesk

Freshdesk is a cloud-based customer service platform that helps businesses manage support tickets, automate workflows, and deliver exceptional experiences.

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About

WhatsApp Business

WhatsApp Business is a communication platform for SMBs to connect with customers, providing tools for support, marketing, and business profiles.

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Why

Freshdesk

+

WhatsApp Business

= Perfect Match

When new tickets are created in Freshdesk, instant WhatsApp notifications are sent to your team, ensuring they stay updated in real-time. This seamless integration eliminates communication lags and keeps support teams proactive, allowing for quicker responses to customer inquiries. The result is enhanced customer satisfaction, faster ticket resolution, and a more efficient support workflow.