Jira Service Desk

Integrate Jira Service Desk with 2800+ apps and services

Supercharge your Jira Service Desk by seamlessly connecting with 2800+ popular apps. Leverage AI-powered automation to build smart workflows that enhance customer support efficiency and drive business growth.

Explore Triggers and Actions

New Request Created
Trigger new event when a customer request is created. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-request-get)
Request Status Updated
Trigger new event when a customer request is updated. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-request-get)
Create Comment on Request
Create a comment on a customer request. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-post)
Create Request
Creates a new customer request. [See the documentation](https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/request-createCustomerRequest)

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

We’re adding more usecases, triggers and actions - check back soon!

About Jira Service Desk

Jira Service Desk is a powerful help desk solution that streamlines support requests, enabling teams to deliver exceptional customer service and improve response times.

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Jira Service Desk

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We’re adding more usecases, triggers and actions - check back soon!

Frequently asked questions

How to set up Jira Service Desk integration in Ayudo?

To set up the Jira Service Desk integration in Ayudo, authenticate your Jira account by providing the necessary API token. Follow the step-by-step workflow setup guide within Ayudo to create automated tasks.

What permissions or API keys are required?

You will need your Jira API key, which can be generated in your Jira account settings under 'API tokens'. Ensure your user account has the necessary permissions to access the Service Desk features.

Can I combine Jira Service Desk with other apps?

Yes, you can integrate Jira Service Desk with apps like Slack for real-time notifications, Google Sheets for data management, and Trello for visual task tracking. Create multi-step workflows to automate ticket updates and communication.

What are some common use cases?

1. Automate ticket creation from emails. 2. Send alerts to Slack when a ticket is updated. 3. Sync customer data with Google Sheets for reporting. 4. Route requests based on priority using workflows.

What are Ayudo's pricing benefits?

Ayudo offers flexible usage-based pricing, allowing you to pay only for the integrations you need, unlike traditional per-seat models which can be costly for larger teams.

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