To use Microsoft Outlook integration in Ayudo, add the Microsoft Outlook node to your workflow. Authenticate using OAuth for secure access. With this setup, you can create support tickets from Microsoft Outlook events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Microsoft Outlook data in support conversations.

You'll need OAuth credentials, found in Microsoft Outlook's settings under 'API Permissions'. Required permissions include email read/write and calendar access. Admin access is necessary to grant these permissions. Ensure your credentials have access to calendar and email resources for full support automation capabilities.

Yes! Microsoft Outlook works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value Microsoft Outlook event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows are support-centric, enhancing efficiency and response times.

Common use cases include auto-creating support tickets from Microsoft Outlook events, syncing customer data between Microsoft Outlook and support tools, triggering AI agent responses based on Microsoft Outlook activities, sending proactive support messages via voice/text agents, and updating Microsoft Outlook records after support conversations.

Ayudo uses per-seat pricing ($119-$179/seat/month), ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making Microsoft Outlook automation cost-effective as your support volume scales.