Freshservice

Integrate Freshservice with 2800+ apps and services

Supercharge your Freshservice by seamlessly connecting with over 2800 popular apps. Leverage AI-powered automation to build smart workflows, streamline IT operations, and boost productivity across your business.

Explore Triggers and Actions

New Solution Article
Trigger new event for each created solution article.
New Ticket
Trigger new event for each created ticket.
Ticket Updated
Trigger new event for each updated ticket.
Solution Article Updated
Trigger new event for each updated solution article.
Create Ticket
Create a new ticket.
Create Solution Article
Create a solution article.
Delete Solution Article
Delete a solution article.
Get Solution Article
Get a solution article by ID.
List Solution Articles
List all solution articles.
Get Ticket
Get a ticket by ID.
List Solution Categories
List all solution categories.
Update Solution Article
Update a solution article.
Update Ticket
Update a ticket.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

New things are on the way! Check back soon for fresh use cases.

About Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

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Frequently asked questions

How to set up Freshservice integration in Ayudo?

To set up Freshservice integration, sign into Ayudo, search for Freshservice, and select it. Authenticate using your Freshservice API key, then build workflows by connecting it with other apps.

What permissions or API keys are required?

You'll need your Freshservice API key, which can be found in your Freshservice account settings under the API section. Ensure you have admin permissions to access these settings.

How can I combine Freshservice with other apps?

Integrate Freshservice with apps like Slack for notifications, Trello for task management, or Google Sheets for data export, enabling multi-step workflows that enhance efficiency.

What are common use cases?

Automate ticket creation from emails, sync customer data with CRM tools, update stakeholders via Slack, and generate reports in Google Sheets.

What are Ayudo's pricing benefits?

Ayudo offers flexible usage-based pricing, allowing you to pay only for the tasks you automate rather than a fixed per-seat fee, optimizing cost-effectiveness.

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