Freshservice

Integrate Freshservice with 2800+ apps and services

Supercharge your Freshservice by seamlessly connecting with over 2800 popular apps. Leverage AI-powered automation to build smart workflows, streamline IT operations, and boost productivity across your business.

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Explore Triggers and Actions

New Solution Article

Trigger new event for each created solution article. [See documentation](https://api.freshservice.com/#view_all_solution_article)

New Ticket

Trigger new event for each created ticket. [See documentation](https://api.freshservice.com/#view_all_ticket)

Ticket Updated

Trigger new event for each updated ticket. [See documentation](https://api.freshservice.com/#view_all_ticket)

Solution Article Updated

Trigger new event for each updated solution article. [See documentation](https://api.freshservice.com/#view_all_solution_article)

Create Ticket

Create a new ticket. [See the documentation](https://api.freshservice.com/#create_ticket)

Create Solution Article

Create a solution article. [See the documentation](https://api.freshservice.com/#create_solution_article)

Delete Solution Article

Delete a solution article. [See the documentation](https://api.freshservice.com/#delete_solution_article)

Get Solution Article

Get a solution article by ID. [See the documentation](https://api.freshservice.com/#view_solution_article)

List Solution Articles

List all solution articles. [See the documentation](https://api.freshservice.com/#view_all_solution_article)

Get Ticket

Get a ticket by ID. [See the documentation](https://api.freshservice.com/#view_a_ticket)

List Solution Categories

List all solution categories. [See the documentation](https://api.freshservice.com/#view_all_solution_category)

Update Solution Article

Update a solution article. [See the documentation](https://api.freshservice.com/#update_solution_article)

Update Ticket

Update a ticket. [See the documentation](https://api.freshservice.com/#update_ticket_priority)

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

We’re adding more usecases, triggers and actions - check back soon!

Freshservice

Integrates With

We’re adding more usecases, triggers and actions - check back soon!

Frequently asked questions

How to set up Freshservice integration in Ayudo?

To set up Freshservice integration, sign into Ayudo, search for Freshservice, and select it. Authenticate using your Freshservice API key, then build workflows by connecting it with other apps.

What permissions or API keys are required?

You'll need your Freshservice API key, which can be found in your Freshservice account settings under the API section. Ensure you have admin permissions to access these settings.

How can I combine Freshservice with other apps?

Integrate Freshservice with apps like Slack for notifications, Trello for task management, or Google Sheets for data export, enabling multi-step workflows that enhance efficiency.

What are common use cases?

Automate ticket creation from emails, sync customer data with CRM tools, update stakeholders via Slack, and generate reports in Google Sheets.

What are Ayudo's pricing benefits?

Ayudo offers flexible usage-based pricing, allowing you to pay only for the tasks you automate rather than a fixed per-seat fee, optimizing cost-effectiveness.

Integrate Freshservice with 2800+ apps and services

Explore Triggers and Actions

How it works

Popular App Usecases

About Freshservice

Freshservice

Integrates With

Frequently asked questions

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