Microsoft Outlook Integration for Support Teams

Explore Triggers and Actions

New Attachment Received (Instant)

Trigger new event when a new email containing one or more attachments arrives in a specified Microsoft Outlook folder.

New Contact Event (Instant)

Trigger new event when a new Contact is created

New Email Event (Instant)

Trigger new event when an email is received in specified folders.

Download Attachment

Downloads an attachment to the /tmp directory. [See the documentation](https://learn.microsoft.com/en-us/graph/api/attachment-get?view=graph-rest-1.0&tabs=http)

Add Label to Email

Adds a label/category to an email in Microsoft Outlook. [See the documentation](https://learn.microsoft.com/en-us/graph/api/message-update)

Approve Workflow

Suspend the workflow until approved by email. [See the documentation](https://pipedream.com/docs/code/nodejs/rerun#flowsuspend)

Create Contact

Add a contact to the root Contacts folder, [See the documentation](https://docs.microsoft.com/en-us/graph/api/user-post-contacts)

Create Draft Email

Create a draft email, [See the documentation](https://docs.microsoft.com/en-us/graph/api/user-post-messages)

Find Contacts

Finds contacts with the given search string. [See the documentation](https://docs.microsoft.com/en-us/graph/api/user-list-contacts)

List Contacts

Get a contact collection from the default contacts folder, [See the documentation](https://docs.microsoft.com/en-us/graph/api/user-list-contacts)

List Folders

Retrieves a list of all folders in Microsoft Outlook. [See the documentation](https://learn.microsoft.com/en-us/graph/api/user-list-mailfolders)

List Labels

Get all the labels/categories that have been defined for a user. [See the documentation](https://learn.microsoft.com/en-us/graph/api/outlookuser-list-mastercategories)

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Frequently asked questions

How can I set up Microsoft Outlook integration in Ayudo?

To use Microsoft Outlook integration in Ayudo, add the Microsoft Outlook node to your workflow. Authenticate using OAuth for secure access. With this setup, you can create support tickets from Microsoft Outlook events, sync customer data, send automated responses, and trigger AI agent conversations. Once connected, your AI agents can automatically handle Microsoft Outlook data in support conversations.

Do I need any special permissions or API keys to integrate Microsoft Outlook with Ayudo?

You'll need OAuth credentials, found in Microsoft Outlook's settings under 'API Permissions'. Required permissions include email read/write and calendar access. Admin access is necessary to grant these permissions. Ensure your credentials have access to calendar and email resources for full support automation capabilities.

Can I combine Microsoft Outlook with other apps in Ayudo workflows?

Yes! Microsoft Outlook works seamlessly with Zendesk, Intercom, Slack, Gmail, and Freshdesk. For example, when a high-value Microsoft Outlook event occurs, you can create a Zendesk ticket, notify your team via Slack, and have an AI agent reach out proactively. These workflows are support-centric, enhancing efficiency and response times.

What are some common use cases for Microsoft Outlook integrations with Ayudo?

Common use cases include auto-creating support tickets from Microsoft Outlook events, syncing customer data between Microsoft Outlook and support tools, triggering AI agent responses based on Microsoft Outlook activities, sending proactive support messages via voice/text agents, and updating Microsoft Outlook records after support conversations.

How does Ayudo's pricing model benefit me when integrating Microsoft Outlook?

Ayudo uses per-seat pricing ($119-$179/seat/month), ideal for support teams. You pay per support agent seat, not per automation or ticket volume. Unlike per-ticket or per-conversation pricing, you get unlimited AI agent interactions. Your support team can handle more conversations with AI agents without additional costs, making Microsoft Outlook automation cost-effective as your support volume scales.

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