Twilio

Integrate Twilio with 10+ apps and services

Supercharge your Twilio communications with Ayudo's workflow automation. Connect SMS to support systems, sync calls with CRM, and integrate 10+ apps for powerful omnichannel experiences.

Explore Triggers and Actions

New Transcript Created
Emit new event when a new call transcript is created
New Incoming SMS (Instant)
Emit new event every time an SMS is sent to the phone number set
New Call (Instant)
Emit new event each time a call to the phone number is completed
New Recording
Emit new event when a new call recording is created
New Phone Number
Emit new event when you add a new phone number to your account
Send Message
Send an SMS text with optional media files
Send SMS Verification
Send an SMS verification to a phone number
List Transcripts
Return a list of transcripts
Phone Number Lookup
Lookup information about a phone number
List Messages
Return a list of messages associated with your account
List Message Media
Return a list of media associated with your message
List Calls
Return a list of calls associated with your account
Get Transcripts
Retrieves full transcripts for the specified transcript SIDs
Get Message
Return details of a message

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

About Twilio

Twilio is a cloud communications platform enabling developers to build voice, SMS, video, and messaging capabilities into applications globally.

Similar integrations
Connect
Twilio
with your compnay's tech stack and create automation workflows

Twilio

Integrates With

Frequently asked questions

How can I set up Twilio integration in Ayudo?

To use Twilio integration in Ayudo, add the Twilio node to your workflow and authenticate using your Twilio Account SID and Auth Token. Once connected, you can send SMS messages, make voice calls, handle phone number verification, and create comprehensive communication automation workflows.

Do I need any special permissions or API keys to integrate Twilio with Ayudo?

You'll need your Twilio Account SID, Auth Token, and a verified phone number from your Twilio console. For SMS, ensure you have messaging service set up. For voice calls, verify you have appropriate permissions and sufficient account balance to handle your automation volume requirements.

Can I combine Twilio with other apps in Ayudo workflows?

Yes! Twilio works excellently with CRM systems like Salesforce, support platforms like Zendesk, e-commerce tools like Shopify, team communication apps like Slack, and customer databases. Create multi-channel communication workflows that reach customers through SMS, voice, and other platforms seamlessly.

What are some common use cases for Twilio integrations with Ayudo?

Common workflows include sending SMS notifications for orders, appointment reminders, two-factor authentication codes, delivery updates, payment confirmations, emergency alerts, customer survey invitations, and automated follow-up calls based on customer interactions across other business systems.

How does Ayudo's pricing model benefit me when integrating Twilio?

Ayudo's transparent pricing works alongside Twilio's pay-per-message model without adding additional per-message fees. You pay for the automation workflows you build, making it cost-effective to create sophisticated SMS and voice communication systems while maintaining predictable operational costs.

Built by folks who built